Terms of service

Welcome to Theonemart. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. General

Theonemart is a Pakistan-based dropshipping store offering a variety of products through trusted suppliers. We reserve the right to update or modify these Terms at any time without prior notice.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will provide accurate and complete information when placing an order.
  • You will use our website only for lawful purposes.

3. Products & Availability

We strive to display accurate product descriptions, images, and pricing. However:

  • Product colors may vary depending on your screen.
  • Product availability may change without notice.
  • We reserve the right to discontinue any product at any time.

4. Pricing

All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. In the event of a pricing error, we may cancel the order and issue a full refund if payment has already been made.

5. Orders

After placing an order, you will receive an order confirmation.

Theonemart reserves the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or misuse.
  • Request additional information before processing an order.

6. Payment

We accept available payment methods displayed during checkout.

Orders will only be processed after successful payment confirmation or according to the selected payment method.

7. Shipping & Delivery

As a dropshipping store, products are shipped directly from our suppliers.

Estimated delivery times are provided for reference only and may vary due to:

  • Courier delays
  • Weather conditions
  • Customs clearance (if applicable)
  • Public holidays
  • Other unforeseen circumstances

Theonemart is not responsible for delays beyond our reasonable control.

8. Returns & Refunds

Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, cancellations, and refunds.

9. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.