Shipping policy

Thank you for shopping with Theonemart. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed, you will receive a shipping confirmation via email or SMS (where applicable).

2. Shipping Time

As a Pakistan-based dropshipping store, our products are shipped directly from trusted suppliers.

Estimated delivery times are:

  • Major Cities: 5–10 business days
  • Other Areas: 7–14 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

3. Shipping Charges

  • Shipping charges (if any) will be displayed during checkout before you complete your purchase.
  • We may offer Free Shipping on selected products or promotional campaigns.

4. Order Tracking

If tracking information is available, you will receive a tracking number once your order has been dispatched. You can use this information to monitor your shipment's progress.

5. Delivery Delays

Although we aim to deliver all orders on time, delays may occur due to:

  • Courier service issues
  • Public holidays
  • Weather conditions
  • High order volume
  • Remote delivery locations
  • Supplier or logistics delays

Theonemart is not responsible for delays caused by factors beyond our reasonable control.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Theonemart is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

7. Failed Delivery

If delivery cannot be completed because:

  • The customer is unavailable,
  • The address is incorrect, or
  • The shipment is refused,

additional shipping charges may apply for re-delivery, where applicable.

8. Damaged or Lost Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.

Include:

  • Your order number
  • Photos of the package (if damaged)
  • A brief description of the issue

We will work with the courier and supplier to resolve the matter as quickly as possible.

9. International Shipping

Currently, Theonemart primarily serves customers within Pakistan. If international shipping becomes available, this policy will be updated accordingly.